About VOX

VOX is a visionary company led by a single founder, currently leading the way in flashcall and telecom carrier services, transforming the way businesses communicate, authenticate and connect. As a hyper-growth company, VOX achieved over 25% YoY revenue growth last year and is aiming to reach $100M+ revenue this year. VOX is looking for a team of growth-driven individuals to take the company to new heights. VOX's cutting-edge technology and dedicated customer service team ensure that telcos and enterprises maintain secure, fast, and reliable connections while protecting their networks. VOX's promise of a hassle-free experience and superior customer support enables telcos and enterprises to focus on success. As a company, VOX focuses on solutions that monetize the assets of mobile network operators. 

Joining VOX offers the opportunity to work with the industry's leading technologies and help them stay ahead and continue to innovate with a comprehensive suite of flashcall and telecom carrier services. VOX is highly committed to providing its employees with a dynamic, forward-thinking work environment, competitive compensation and benefits, vacation and time-off packages, and stock options. This is a once-in-a-lifetime opportunity for highly ambitious individuals, as VOX plans to expand its solutions portfolio and go public in the next 3-5 years.

Role objective and key accountabilities:

To ensure the efficient and cost-effective routing of VOX Solutions' telecom traffic while maintaining high-quality standards across all voice and messaging services. The Routing and Quality Specialist will be responsible for optimizing routing strategies, monitoring traffic performance, and identifying and resolving issues related to call quality, connectivity, and service degradation. This role will also involve working closely with network engineers, vendors, and other internal teams to implement best practices, reduce fraud risks, and continuously enhance service delivery to meet customer expectations in a dynamic telecom environment.

Reports to: Head of Routing - Voice

Key Responsibilities:

• Provide support for sales and destination manager teams.

• Ensure products meet established quality standards and company benchmarks.

• Upload supplier’s price lists.

• Perform testing, check quality and routing, using both manual and automatic tools.

• Trouble tickets management and resolution.

• Optimize routing based on quality and cost, focusing on top customers and key deals.

• Monitor and troubleshoot routing issues to prevent and resolve network congestion or failures.

• Perform daily reports.

Skills: 

• Service-minded, flexible, and analytical.

• Responsible, detail-oriented person, able to prioritize and multi-task workload.

• Fluent in English (writing and speaking).

• Good communication skills.

 Experience: 

• Minimum 2 years experience in a similar position.

Join the team and help shape the future of the telecom industry!